fun888 Privacy Policy

1 Who We Are

fun888 is an online casino and sports betting platform operating at https://fun888.today, providing gaming and betting services to players located in Bangladesh. For the purposes of this Privacy Policy, fun888 acts as the data controller in respect of all personal data collected through the Platform.

This Privacy Policy applies to all users of the fun888 Platform, including registered account holders, visitors who browse the Platform without registering, and any individual who contacts us through our support channels. By using the Platform or creating an Account, you acknowledge that you have read and understood this policy and consent to the collection and use of your personal data as described herein.

2 Data We Collect

fun888 collects personal data through several channels: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from third-party service providers where necessary for verification or payment processing purposes.

2.1 Registration and Account Data

When you create an Account on fun888, we collect the following information:

• Full legal name
• Date of birth (for age verification)
• Residential address (including city and postal code)
• Mobile phone number
• Email address
• Username and encrypted password
• Preferred currency (Bangladeshi Taka / BDT)

2.2 Identity Verification (KYC) Data

To comply with our internal anti-money-laundering and responsible-gaming obligations, we may request:

• Government-issued photo ID (National ID card, passport, or driving licence)
• Proof of address (utility bill, bank statement, or official correspondence dated within three months)
• Proof of payment method ownership (screenshot or confirmation from bKash, Nagad, Rocket, or Upay)
• Source-of-funds documentation for high-value transactions

2.3 Financial Transaction Data

We record details of all deposits, withdrawals, and in-platform transactions, including the payment method used, transaction amount in BDT, timestamp, and transaction reference numbers. We do not store full payment card numbers; card data is tokenised by our payment processor.

2.4 Usage and Behavioural Data

As you use the Platform, we automatically collect:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, features used, and session duration
• Betting history, game selections, and wagering patterns
• Login timestamps and session activity logs

2.5 Communications Data

When you contact our support team by email or live chat, we retain records of those communications, including the content of messages and any attachments you provide, for quality assurance and dispute resolution purposes.

Data Category	Primary Source	Required?
Registration details	Provided by you	Mandatory
KYC documents	Provided by you	Mandatory for withdrawals
Transaction records	Generated automatically	Mandatory
Usage & behavioural data	Collected automatically	Mandatory (platform operation)
Support communications	Provided by you	Only when you contact support
Marketing preferences	Provided by you	Optional (consent-based)

3 How We Use Your Data

fun888 uses the personal data it collects for the following clearly defined purposes:

3.1 Account Management and Service Delivery

We use your registration and account data to create and maintain your Account, authenticate your identity at login, process deposits and withdrawals via bKash, Nagad, Rocket, and other payment partners, and deliver the full range of gaming and betting services available on the Platform.

3.2 Age and Identity Verification

fun888 is committed to preventing underage gambling. Date-of-birth data and KYC documents are used to verify that all players are aged 18 or above and that the account holder's identity matches the payment method in use. This verification is a prerequisite for withdrawal processing.

3.3 Fraud Prevention and Security

Behavioural and transactional data is monitored by our security systems to detect unusual account activity, identify potential fraud or bonus abuse, and protect both players and the platform from unauthorised access or financial crime.

3.4 Legal and Regulatory Compliance

Certain data is retained and processed to meet our legal obligations, including anti-money-laundering (AML) record-keeping requirements and the fulfilment of lawful requests from relevant authorities.

3.5 Responsible Gaming

Wagering patterns and session data are used to identify potential signs of problem gambling. Where such indicators are present, fun888 may proactively reach out to the player, enforce responsible gaming limits, or restrict account activity in accordance with our Responsible Gaming Policy.

3.6 Customer Support

Communications data, together with account history, enables our support team to investigate and resolve queries, disputes, and complaints efficiently and accurately.

3.7 Marketing Communications (Consent-Based)

With your explicit consent, fun888 may send you promotional emails or platform notifications about new games, bonuses, cricket betting markets, seasonal promotions such as those tied to BPL, IPL, and Eid, and other offers relevant to Bangladesh players. You may withdraw your consent at any time by updating your preferences in Account Settings or by contacting support.

3.8 Platform Improvement

Aggregated, anonymised usage data helps fun888 understand how players interact with the Platform, identify technical issues, and improve the overall product experience. This data does not identify any individual player.

4 Legal Basis for Processing

fun888 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and fun888 — including account creation, game play, and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including AML obligations and age-verification mandates.
• Legitimate interests: Processing carried out for fraud prevention, security monitoring, and platform improvement, where such interests are not overridden by your privacy rights.
• Consent: Processing for optional activities such as marketing communications, where you have provided explicit consent that may be withdrawn at any time.

5 Data Sharing

fun888 does not sell or rent your personal data to any third party. We share data only in the following limited circumstances:

5.1 Payment Processors

To process your deposits and withdrawals, we share the minimum necessary payment and identity data with our payment partners, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These partners operate under their own privacy frameworks and handle data strictly for payment processing purposes.

5.2 Identity Verification Providers

KYC data, including copies of identity documents and proof-of-address documentation, may be shared with accredited identity verification service providers to confirm your identity and age. These providers are contractually bound to process your data solely for verification purposes.

5.3 Game Content Providers

Third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session and wagering data necessary to operate their games within the fun888 environment. No personally identifying information beyond a session token is typically shared with game studios.

5.4 Legal and Regulatory Authorities

fun888 will disclose personal data to law enforcement, financial intelligence units, or other competent authorities where required to do so by law, court order, or to protect the safety, rights, and property of fun888 or its players.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of assets involving fun888, player data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any change to the applicable privacy terms with reasonable advance notice.

6 Cookies & Tracking Technologies

fun888 uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience. Cookies are small text files placed on your device when you visit the Platform.

6.1 Types of Cookies We Use

Cookie Type	Purpose	Can Be Disabled?
Essential / Functional	Maintain your login session, remember preferences, and enable core platform features	No — required for platform operation
Analytics	Collect aggregated usage data to help improve the platform (page views, session duration, error rates)	Yes — via browser settings
Security	Detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts	No — required for security
Preference	Remember language, display settings, and responsible gaming limit configurations	Yes — via account settings

6.2 Managing Cookies

You may control or delete cookies through your browser settings at any time. Please note that disabling essential or security cookies will impair the functionality of the Platform and may prevent you from accessing your Account. Detailed instructions for managing cookies are available in the help section of your browser.

7 Data Retention

fun888 retains personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. The following retention periods apply as a general guide:

• Active account data: Retained for the lifetime of the Account and for a period of five (5) years following Account closure.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with financial record-keeping obligations.
• KYC documents: Retained for five (5) years from the date of the last transaction or Account closure, whichever is later.
• Support communications: Retained for three (3) years from the date of the communication.
• Marketing preferences and consent records: Retained for the duration of your consent and for two (2) years thereafter as evidence of consent.
• Anonymised analytics data: May be retained indefinitely as it cannot be used to identify any individual.

Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymised.

8 Data Security

fun888 implements a range of technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Encryption at rest for sensitive data fields including identity document copies and financial records
• Role-based access controls ensuring that internal staff can only access personal data to the extent required by their job function
• Regular internal security audits and penetration testing of Platform infrastructure
• Multi-factor authentication requirements for administrative access to data systems
• Incident response procedures for the prompt identification, containment, and notification of any data breach

9 Your Rights

As a data subject, you hold the following rights in relation to the personal data fun888 holds about you. To exercise any of these rights, please contact us at [email protected] or visit our Support page. We will respond to all valid requests within 30 days.

10 Children's Privacy

The fun888 Platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from any individual under the age of 18. If we become aware that a minor has provided us with personal data or has accessed the Platform, we will take immediate steps to delete the data and close the associated Account.

If you believe that a minor has registered an Account or accessed the Platform, please notify us immediately at [email protected] so that we can investigate and take appropriate action without delay.

11 International Data Transfers

fun888 is operated primarily for and from Bangladesh. Some of our third-party service providers — including certain game studios and technical infrastructure partners — may process data on servers located outside Bangladesh. Where such transfers occur, fun888 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that described in this policy.

These safeguards may include contractual clauses requiring the receiving party to apply data-protection standards consistent with those applicable in Bangladesh, or reliance on the recipient's binding corporate rules or equivalent certifications. By using the Platform, you consent to these transfers where they are necessary for the delivery of the services you have requested.

12 Third-Party Links

The fun888 Platform may contain references to or integrations with third-party services, such as game studios and payment gateways. While fun888 takes care to work with reputable partners, we are not responsible for the privacy practices of third-party entities. Each third-party service operates under its own privacy policy, which we encourage you to review independently.

This Privacy Policy applies solely to data collected and processed by fun888 through the Platform. It does not extend to data collected by third-party services, even where those services are accessed via the fun888 Platform.

13 Updates to This Policy

fun888 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. Where a material change is made, a prominent notice will be displayed on the Platform for a minimum of seven (7) days prior to the updated policy taking effect.

The effective date at the top of this page indicates when the current version of the policy came into force. We recommend reviewing this page periodically. Your continued use of the Platform after the effective date of an updated policy constitutes your acceptance of the revised terms.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fun888 processes your personal data, please contact our support team using the details below. We are committed to responding to all privacy-related enquiries within 24 hours during standard operating hours (Bangladesh Standard Time, UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Support page: fun888 Support
• Response time: Within 24 hours (BST, UTC+6)

For responsible gaming support, self-exclusion requests, or deposit limit adjustments, please visit our dedicated Responsible Gaming page.